Senior Research Manager – Delivery – Johannesburg – TNS

Job description
Leads Delivery Team researchers to service a portfolio of accounts/revenue resulting in high client satisfaction and contributes to establishing long term, profitable client relationships through effective project delivery.

Note: The role description for this position includes only differentiating skills and it is accepted that all the skills expected at more junior levels will also apply.
Financial Management and business acumen:
Accountable for achievement of team’s annual Revenue, GM and profit results.
Develops well constructed and justified business plans within the context of the strategic objectives
Demonstrates an understanding of the commercial environment by successful negotiation; aims for win-win scenarios
Identifies commercial strengths and weaknesses to have a clear understanding of leverage
Strategically leads relationships with suppliers
Champions new technology, processes and initiatives to reduce costs to TNS and clients

Client development and management
Manages delivery of client account/s greater than ZAR 10 million
People development and management
Facilitate and drive necessary internal training sessions
Responsible for development and retention of talent within team/s
An effective leader and manager of people and team capacity
Provide the team with strategic direction and insight
Ensure appropriate coaching and mentoring takes place within team
Understands team dynamics; builds constructive and effective relationships
Stay abreast of latest operations developments and best practice to ensure on-going improvements in the team
Support managers in pro-actively resolving problems and facing challenges on their studies
Research Skills

6.1 Proposal, design, costing and sampling
o Overall responsibility for providing best costs throughout the team and maximising profitability

6.2 Questionnaire
o Challenges questionnaire related issues with Research teams
o Ensures that team possesses appropriate questionnaire handling/understanding/challenging skills
o Provides questionnaire consultancy to team as appropriate – in terms of best practice recommendation in terms of length of questionnaire, learnings for other projects, ways of asking questions
o Acknowledged expert in questionnaire design
o Responsible for signing off questionnaires on large /complex projects

6.3 Project management
o Actively resolves strategic or complex issues successfully

6.4 Project administration
o Management of; no direct responsibilities

6.5 Analysis and Insights
o Management of; no direct responsibilities

Communicates effectively to wider team/s to ensure teamwork and motivation towards goals
Presents self to colleagues and the external world in a manner which is professional and reflects the values/‘face’ of TNS
Provide the team with strategic direction and insight
Pioneers new idea and creates new solutions
Leads thought leadership events
Explains complex issues in simple terms; aims to create understanding
Identifies and helps develop talent across the business
Support resolution of areas that cause problems/delays/concerns in terms of overall project efficiency and quality delivery and in line with the ultimate research outcomes
Champions knowledge management procedures and policies within the organisation
Actively participates in creative workshops or knowledge sharing opportunities
Turns conceptual ideas into commercial reality
Sets a high standard of performance for others to follow
Helps shape internal strategy – ideas sought out by key stakeholders
Proactively responsible for own learning and development
Promote team spirit
Maintains personal well-being and balance
Lead by example and live the company’s values of passion, trust, simplicity, partnership and celebration

Company Description
TNS is a full-house research company, undertaking all phases of the research process from designing the study, executing the fieldwork and processing the data to interpreting and presenting the findings to client in actionable user friendly summaries and generally with conclusions and recommendations. We undertake both qualitative and quantitative research to provide solutions to any kind of marketing challenge.

• Tertiary education, preferably a degree (B.Com/Business Administration/B Bus Sc/Project Management/Post Graduate qualification)
• Working knowledge of word and excel and an added advantage if incumbent has experience on other database packages like Microsoft projects
• Must have at least three to five years working experience at a senior management level, and relevant project management experience
• Must have a sound knowledge of the research process and marketing research and previous research experience a distinct advantage
• Ability to advise on research methodologies and products
• Statistical analysis
• Data analysis and interpretation
• Marketing processes
• Project management
• Presentation skills
• Interpersonal, analytical thinking, communication (verbal and written) and problem solving skills

Behavioral dimensions:
• Strong business acumen
• Strong strategic abilities
• Strong numeracy skills
• Strong leader
• Team skills
• Ability to handle stress and work under pressure
• Use initiative and motivational ability
• Have the ability to coach and mentor
• Confident inter-personal skills (ability to deal with people of all levels, and in different departments)
• Good negotiating and conflict resolution skills
• Assertive and confident
• Innovative
• Organised and details orientation
• Willingness to be accountable for team output
• Strategic thinking ability to add value to research results
• Understanding of practical applications in the context of real life marketing problems
• Team management
• Ability to handle more than one team at a time and to multitask under pressure
• Ability to question and challenge the system and current status quo
• Ability to effectively and efficiently work independently as well as within a team when required
• Must be deadline and quality oriented and obsessed
• Ability to find solutions to problems as and when they arise and take responsibility for those decisions
• Ability to manage and motivate people within project teams
• Ability to set, control and monitor budgets for the team
• Ability to successfully manage projects to strict time and quality deadlines and standards

Personal Skills/Attributes
Behavioural dimensions:
• Communication skills
• Team skills
• Ability to multitask
• Ability to handle stress/work under pressure
• Initiative
• Business etiquette
• Deadline orientated
• Willingness to accept responsibility and accountability for work
• Strategic thinking ability to add value to research results
• Understanding of client needs
• Understanding of practical applications in the context of real life marketing problems
• Team management
• Motivational ability

Posted on 23 Feb 09:11

Contact details
Alison Eastwood