Client Services
SALARY : R376 596 per annum (Level 09) (basic salary)
CENTRE : Polokwane Limpopo

A degree or equivalent three year qualification (with minimum 360 credits)
with a minimum of four (4) years’ experience in Client Relations
management environment which include at least 2 years supervisory
experience. Computer literacy that would include a good working
knowledge of Microsoft Office products. A Valid driver’s license is
mandatory, at least two years old (a copy must be attached to the
application). Knowledge of Employee Benefits. Knowledge of Client
Relations Management. Knowledge of GEPF services and products.
Geographical knowledge of the region. Proficiency in English and the
ability to speak any of the other official languages spoken in the province
where applying. Good analytical skills. Good customer relations. Problem
solving skills. Communications skills – verbal and written with the ability
to communicate at all levels. Presentation skills. Outgoing personality.
Ability to build strong network relationships. Ability to work in a team. The
applications of individuals currently residing in Limpopo province may
receive preference.

The purpose of the job is to coordinate the administration of the client’s
services at provincial/branch office, which includes the following but not
limited to: Supervise effective operations management within the office:
Implement and maintain an operational annual performance plan
complemented by action plans for service delivery in the provincial offices.
Provide inputs and advice on policy development and ensure the effective
implementation thereof. Ensure effective workflow and capacity planning.
Implement and review all processes to ensure accuracy and efficiency in
operations execution. Implementation of Batho Pele Principles within the
provincial office in all interactions with internal and external customers.
Provide input to the provincial manager to enable achievement of
operational GPAA strategic objectives. Implement, interpret and manage
statistical information on service standards. Implement quality assurance
and data quality strategies and actions. Implementation of Standard
Operating Procedures. Implement a risk management plan and report on
risk according to the required format. Generate and submit reports
accurately and timeously. Inform the provincial manager about work
progress, problems and corrective measures applied. Track, resolve and
escalate delays on the payment process. Supervise provincial service
channels (mobile, walk in centre, provincial e-mail enquiries and
telephonic enquiries). Support the development and implementation of
continuous improvement of customer relations. Ensure customer
satisfaction surveys are conducted. Physically ensure inspection and
conduct office based auditing of procedures. Ensure compliance to audit
findings. Provide administrative support in compliance to SHERQ. Attend
to queries and complaints from stakeholders/clients. Implement quality
assurance and data quality strategies and actions. Implement and
maintain internal control processes for the section: Recommend internal
procedures and processes, which will improve effective and efficiency of
the section and ensure adherence. Research latest trends and
developments relating to the section, recommending plans to improve
service delivery to the manager. Provide information for management
forums within GPAA, contributing accurate details to enable sound
decision-making. Ensure successful implementation of the system and
process enhancement, updates and amendments within the office.
Maintain relationships with all relevant stakeholders/clients to support
service delivery: Maintain partnerships with various internal and external
stakeholders/clients in order to enhance service delivery in line with GPAA
strategic objective. Ensure that various stakeholders/clients enquiries or
complaints are directed to relevant officials for resolution. Coordinate,
support and track the resolution of various stakeholder/clients enquiries
and complaints. Coordinate administrative support at outreach initiatives.
Manage and development of staff: Manage the performance of the unit,
which involves coaching, mentoring, and take corrective action (including
disciplinary action) where required, develop performance standards and
evaluates team and individuals. Monitor staff regarding human resource
such as leave, recruitment and grievances. (Keeping records). Compile
the work plans for the section including the consolidation of operational
plans into the directorate’s overall work plan.
ENQUIRIES : Ms Felicia Mahlaba on Tel No: (012) 319 1455
It is mandatory to email your application with the relevant supporting
documentation to quoting the reference number in
the subject heading of the email.

30 October 2020 at 12h00 noon No late applications will be considered.
Take note of the disclaimer mentioned on each advert during COVID
lockdown. It is mandatory that applications with supporting
documentation, including signed Z83 be emailed to the respective email
addresses indicated on each advert. Ensure that you use the correct
inbox/email. Applications send to the incorrect inbox will be deemed a
regret. Ensure to sign your Z83 before you scan it. A Z83 not signed, will
be deemed a regret. Only send documents related to the requirements in
the advert. Ensure to certify all supporting documents from Level 1 of
National Lockdown.Requirement of applications: Applications must be
submitted on form Z83, obtainable on the internet at