INFORMATION TECHNOLOGY TECHNICIAN CENTRAL OFFICE – DEPARTMENT OF HIGHER EDUCATION AND TRAINING

REF NO:
CO 01/10/2019 (X2 POSTS)
Permanent
SALARY :
R257 508 per annum (Level 07)
CENTRE : Thekwini TVET College (Central Office)

REQUIREMENTS :
Matric certificate or equivalent. Recognised and relevant tertiary qualification
(REQV13) in Information Technology (IT)/Computer Science or equivalent
coupled with CompTIA A+ and Network+. ITIL v3 Foundation, MCSA or MCSE
and CCNA will be an added advantage. One to two years’ functional work
experience within the IT environment in software and hardware support
(windows Microsoft). Knowledge in IT hardware and software, understanding.
Understanding of desktop, networking and voice communication infrastructure.
Knowledge of program installations. Understanding of IT Help Desk operation.
Full comprehension of IT first and second line of IT support. Effective customer
relation. BAS (Desktop). Persal (Desktop). Coltech (Desktop). Vulindlela. MIS
Systems and any related Systems (Desktop). Ability to interpret ICT challenges
to the user’s. Ability to interact with the service providers. Good computer skills
(including Excel, Word, PowerPoint and Outlook). Good interpersonal skills
and communication skills (verbal and written). Time management skills. Client
service orientated. Ability to maintain a high level of confidentiality at all times.
Valid and unendorsed Code EB Drivers’ Licence.

DUTIES :
Assist in management of service desk and desktop support function. Setup
user account on desktop and laptop (mailbox and windows). Unlocking of
passwords using admin pack. Setting up desktop, printers and data projects.
Assist in maintaining a service catalogue and standard operating procedures.
Implementation of IT services desk policies. Perform backup’s information and
anti-virus support and offsite storage. Perform trouble shooting and diagnosis.
Support the availability of services, internet services, application services on
workstation and availability of connection to transversal mainframe system.
Install, maintain, support telephone system and network. Perform installation,
configuration, testing and upgrade tasks that may require some research and
analysis. Provide telephonic support. Provide network cabling. Perform PC
installation and software installations. Provide technical support for the
configuration, installation, repair and replacement of computers, printers and
telephones. Configuring mainframe applications (BAS, LOGIS and Persal).
Trouble shooting all issues reported. Provide support of data migration during
computer setup. Rendering of IT information management services: plan
develop and improve computer based information systems. Maintain
information management systems such as database to ensure integrity and
security of data. Gather analyse users issues in ICT and provide solutions.
Provide assistance on ICT related project activities.

ENQUIRIES
Mr Enock Mahlasela Tel No: (031) 250 8232

APPLICATIONS :
Deliver or post to Thekwini TVET College, Human Resources Management &
Development Department, Central Office, 262 D’Aintree Avenue, Asherville or
P/Bag X06, Dormerton, Durban.

NOTE :
Applications must be submitted on the prescribed Z83 (obtainable from any
Public Service Department or on the internet at (www.gov.za/document), which
must be completed in full, originally signed and dated by the applicant. NB: All
parts of the Z83 form must be filled in full, including sections where the form
states that “please ignore if you have attached a CV with these details”.
Applications must be accompanied by a covering letter clearly indicating
experience in the post applying for, a comprehensive Curriculum Vitae and
Certified Copies of Qualifications and Academic Record indicating subject/s
relevant to the post applying for, Identity Document, and Drivers Licence
(where applicable). NB: All document certification dates must be within three
months of the application date. A certified copy of the SAQA certificate of
verification of qualifications must be attached for all foreign qualifications. For
foreign applications, certified copies of the Work Permit and Passport must be
included. The specific reference number of the post applied for must be quoted
A separate application must be submitted for each post applying for. NB: All
applications to include all required documentation as listed above. Incomplete
applications will not be considered. The employment decision shall be informed
by the Employment Equity Plan of the College. The College reserves the right
not to make an appointment in these positions. Correspondence will be limited
to short-listed candidates only. All successful candidates will be subjected to
qualifications verification before appointment. Applicants who have not been
contacted within eight weeks of the closing date of advertisement should
accept that their applications were unsuccessful.
CLOSING DATE : 15 November 2019 at 13h30