Branch: Corporate Services
CD: Information Services
Dir: Information Systems Operations
SALARY : R1 057 326 per annum (Level 13) (all -inclusive salary package)
CENTRE : Pretoria Head Office

A Bachelors Degree in Information Technology (NQF 7). Five (5) years IT
Operations Management experience at a middle/senior managerial level.
Information Technology Infrastructure Library (ITIL) certification will be an
added advantage. Demonstrated experience in the development of IT
Operational plans, policies; standards, and procedures. Demonstrated
experience in IT service management, service level agreements and IT
contract management with the ability to produce reports. Experience with
support and troubleshooting of personal computers, servers and network
devices. Strong dedication to customer service. A valid driver’s license (Attach
certified copy).

Manage and oversee the ICT service desk as a single point of contact for ICT
services. Manage Service Level Agreements of the department. Manage the
IT service management process. Responsible for the IT Assess life cycle
management. Perform appropriate end user support including transversal
systems to head office and regional offices for the Department of Water and
Sanitation’s standard hardware, software and voice/data network solutions as
appropriate in accordance with standards, policies and procedures. Administer
and maintain information technology systems (Data Centre Servers, LAN and
WAN equipment). Responsible for installation, and life-cycle maintenance of
PCs, servers and LAN network connectivity equipment. Development and
alignment of IT operational plans in collaboration with the Chief Information
Officer (CIO). Regular monitoring and reporting of IT operational activities.
Ensure IT operation’s compliance in accordance with ICT standards, policies
and procedures. Any other duties as assigned.

Mr A Kekana Tel No: (012) 336 8701

Pretoria Head Office: Please forward your applications quoting the relevant
reference number to the Department of Water and Sanitation, Private Bag
X350, Pretoria, 0001 or hand deliver to 285 Continental Building, Corner of
Visagie and Bosman Street, Pretoria.

Ms. LI Mabole

Applications must be submitted on a signed and dated Z83 form, obtainable
from any Public Service Department, and should be accompanied by a
comprehensive CV as well as certified copies of qualifications and Identity
document. No late, faxed applications will be accepted. Correspondence will
be limited to shortlisted candidates only. If you have not heard from us within
two (2) months of the closing date, please accept that your application was
unsuccessful. Preference will be given to previously disadvantage groups.
Successful applicants will be required to undergo standard Government
security clearance procedures including verification of qualifications. Should
you be in a possession of a foreign qualification(s), it must be accompanied by
an evaluation from South African Qualification Authority (SAQA). “All SMS
shortlisted candidates will be subjected to a technical exercise that intends to
test relevant technical elements of the job, the logistics of which will be
communicated by the department. Following the interview and technical
exercise, the selection panel will recommend candidates to attend a generic
managerial competency assessment (in compliance with the DPSA Directive
on the implementation of competency based assessments). The competency
assessment will be testing generic managerial competencies using the
mandated DPSA SMS competency assessment tools” People with disabilities
are encouraged to apply for the posts. People who are not employed by the
Public Service Departments are welcomed to apply for posts. The department
reserves the right not to make an appointment.

15 November 2019