DIRECTOR CUSTOMER CARE, Department of Labour, Pretoria

REF NO: HR 5/1/2/3/28


SALARY : R1 005 063 – R1 183 932 per annum

CENTRE : Compensation Fund, Pretoria

REQUIREMENTS : A Four years tertiary qualification at NQF Level 7 (as recognised by SAQA) in
Communication or Customer Care or Public Management or Public
Administration or Commerce Degree. Minimum of 5 years working experience
in Customer Care or related industry at MMS level Knowledge: DoL and
Compensation Fund business strategies and goals. Directorate goals and
performance requirements. Compensation Fund Value Chain and business
processes. Public Service, DoL and Fund regulations, policies and procedures.
Relevant stakeholders. Customer Care (Batho Pele Principles). Fund IT
Operating Systems. Technical Knowledge. Legislative Requirements: OIDA.
Public Service Act and Regulations. PFMA and National Treasury Regulations.
Promotion of Access to Information Act. Constitution Act 108 of 1996
(amended). Road Accident Fund (RAF). Unemployment Insurance Act
(UIA).Skills: Strategic Capability and Leadership. Programme and Project
Management. Financial Management. Change Management. Knowledge
Management. Service Delivery Innovation (SDI). Problem Solving and
Analyses. People Management and Empowerment. Client Orientation and
Customer Focus. Communication Skills.

DUTIES : Create a high performance service delivery culture. Cultivate internal and
external stakeholder relationships. Manage the Directorate.

ENQUIRIES : Mr. J Modiba Tel No: (012) 406 5609

APPLICATIONS : Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hands
deliver at 167 Thabo Sehume & Madiba Street, Delta Heights Building
FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration,
Compensation Fund.

CLOSING DATE : 24 June 2019 at 16:00

NOTE : Applications must be submitted on form Z83, obtainable from any Public
Service Department or on the internet at The fully
completed and signed form Z83 ( Section A and B compulsory) should be
accompanied by a recently updated, comprehensive CV as well as recently
certified copies( Not older than 3 months after publication of the advert) of all
qualification(s) including a Senior Certificate and ID-document [Driver’s license
where applicable]. Non-RSA Citizens/Permanent Resident Permit Holders
must attach a copy of their Permanent Residence Permits to their applications.
Should you be in possession of a foreign qualification, it must be accompanied
by an evaluation certificate from the South African Qualification Authority
(SAQA). Applicants who do not comply with the above-mentioned
requirements, as well as applications received late, will not be considered. The
Department does not accept applications via fax or email. Failure to submit all
the requested documents and failure to follow application instructions will result
in the application not being considered. Correspondence will be limited to
short-listed candidates only. If you have not been contacted within eight (8)
weeks after the closing date of this advertisement, please accept that your
application was unsuccessful. Suitable candidates will be subjected to a
personnel suitability check (criminal record, citizenship, credit record checks,
qualification verification and employment verification). Where applicable,
candidates will be subjected to a skills/knowledge test. All shortlisted
candidates for SMS posts will be subjected to a technical competency exercise
that intends to test relevant technical elements of the job, the logistics of which
be communicated by the Department. Following the interview and technical
exercise, the selection panel will recommend candidates to attend generic
managerial competencies using the mandated DPSA SMS competency
assessment tools. Successful candidates will be appointed on a probation
period of 12 months. The Department reserves the right not to make any
appointment(s) to the above post. Successful candidates will be expected to
sign a performance agreement.