The Accountability Intern will act as a key resource person in the Monitoring Evaluation Accountability and Learning (MEAL) team. Mainly focusing on managing the feedback and response mechanism, providing secretariat support to the South African National Child Rights Coalition (SANCRC), providing support in the piloting of the VAC App in collaboration with Kids Haven and supporting the child safeguarding system. The Intern will work closely with MEAL, the Child Rights Governance (CRG) Thematic Manager, the Child Safeguarding National and Provincial focal persons and the Child Protection Thematic Manager.
1. Handle feedback/complaint processing:
Administer the accountability reporting platforms (e.g., hotline, suggestion boxes and email addresses).
Register and acknowledge feedback/complaints.
Educate stakeholders about confidentiality policy, complaint-handling process, and timeframes.
Handle routine questions and requests for information on the accountability mechanisms including questions on child protection and child safeguarding.
Implement a referral system for child protection issues.
Manage response to feedback / complaints by engaging responsible staff according to policy and procedures.
Receive and direct any child safeguarding concerns and report any suspected child safeguarding incidents in a timely manner, guided by the feedback and response mechanism and child safeguarding policy.
Facilitate communication with complainants about case status and decisions.
2. Maintain up-to-date, accurate records and reports:
Capture and export data from the feedback and response database.
Conduct manual and electronic filing of records including child safeguarding commitment records of partners.
Compile regular reports from the feedback and response database to ensure timely response to feedback and to share for learning purposes.
Update and provide child safeguarding material/resources to stakeholders.
Support the completion of the partnership checklist and risk assessment tool.
In conjunction with the child safeguarding focal person conduct project audits to check compliance to accountability and child safeguarding standards
Verify VAC App data reports.
Generating VAC App reports.
Monitor resolve of issues emanating from the VAC App piloting.
3. Assist knowledge development and information dissemination:
Coordinate and communicate with other complaint-handling representatives in different provinces.
4. Provide SANCRC secretariat support:
Coordinate SANCRC coalition meetings for the steering committee, working groups and the general coalition membership.
Minute taking and recording of the abovementioned coalition meetings, and distribution thereof.
Manage the coalition’s data management system.
Conduct analysis and reporting on data.
Manage the coalition’s email account and communication platforms.
Facilitate the communication steering committee, working groups and the general coalition’s membership.
Addressing email request received from the general coalition membership and communicating request to the steering committee as needed.
Other duties may be included, within reasonable limits, as agreed with your manager.
Specific Key Performance Indicators (KPIs) for your role will be developed annually and reviewed regularly by you and your manager in conjunction with the fundraising plan and organisational needs of SC SA.
BEHAVIOR AND PERSONAL ATTRIBUTES
(Save the Children values in Practice)
Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
Holds colleagues accountable to deliver on their responsibilities giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
Future oriented, thinks strategically and on a global scale.
Focused on achieving external impact for the campaign.
Clear ability to understand other people’s perspective and address reasonable concerns and needs.
Builds and maintains effective relationships with colleagues, members, and external partners.
Approachable, good listener, easy to talk to.
Values diversity sees it as a source of competitive strength.
Develops and encourages new and innovative solutions.
Willing to take disciplined risks.
Take initiatives that are beneficial to the organisation.
Honest, encourages openness and transparency; demonstrates highest levels of integrity.
Recent Graduate, University degree in Social Sciences, Social Work or similar
EXPERIENCE AND SKILLS
Knowledge and skills in data management, data analysis and reporting
Knowledge of the child protection system will be an added advantage.
Advanced competence in MS Word, Excel
Strong administrative skills
Verbal communication and presentation skills
Fluency in English (spoken and written)
Demonstrate commitment to children’s rights.
Interested parties should submit their CV with a 1-page cover letter. Closing date for applications is the: 31st March 2021.
All applications should be submitted by email to: firstname.lastname@example.org
Please ensure that the subject line states: Accountability Intern (AI01) Application.
Should you not hear from us after two weeks from the closing date consider your application unsuccessful.